Privacy Policy

Last updated 15th May 2022

Privacy policy
Last Updated: 15th May 2022

Welcome to https://createstudio.com/, a website (the “Site”) operated by Vidello Ltd. (the “Company”). This Data Protection Notice (“Notice”) sets out the basis which Vidello Ltd. (“we”, “us”, or “our”) may collect, use, disclose or otherwise process personal data of our customers in accordance with the General Data Protection Act (“GDPR”). This Notice applies to personal data in our possession or under our control, including personal data in the possession of organisations which we have engaged to collect, use, disclose or process personal data for our purposes.

Our Commitment to Your Privacy
We respect and protect the privacy of our Site users. This Data Protection and Privacy Policy (“Policy”) explains how we collect and use your information and is part of our Terms of Use when you use our Site.

We process your personal data. Therefor we are a controller of your personal data and we must inform you about few details according to the General Data Protection Regulation (“GDPR”).

To contact us, please email: support@createstudio.com or via our helpdesk: support.createstudio.com

Personal data means any information about an identified or identifiable natural person (not a company). You can be identified by reference to an identifier, such as your name, identification number, location data, network identifier and the like.

What data we process
We process personal data that you provided to us and the personal data that we obtained from your order. We process personal data from your account. We may process the personal data obtained through your use of the Site.
We process identification and contact details, data necessary for the performance of the agreement with us, for managing your license, for the provision of technical support, for web analysis and for advertising. We process e.g.
- your name, business name, email, address, and VAT number. Some of this information is optional.
- information about your order, your license and updates
- log information (including your IP address, browser type, Internet service provider, referring and exit pages, operating system, dates/time of access, and related data)
- information collected by cookies, tracking pixels, web beacons and embedded scripts (see cookie section).
What are the purposes of the processing?
We process your personal data:
- to process your order and exercise the rights and obligations arising from the agreement between you and us, which also includes the trial version, including necessary updates and technical support; we need this data for the conclusion and performance of the agreement with you;
- to perform legal obligations incumbent on us, e.g., in the form of storing and issuing accounting documents; in this case the legal basis for the data processing is a legal obligation;
- to communicate with you;
- to send you business messages; we can send you newsletters without your consent if you have already ordered Software from us. In that case this is our legitimate interest. Otherwise, we need your consent. You can unsubscribe from the newsletter anytime;
- to conduct statistical analyses of your behaviour on the Site, to determine your interests, or to retain your preferences on the Site; we can do this on the basis of your consent or our legitimate interest.
How long we process your data
We store your personal data - for the period necessary to exercise the rights and obligations arising from the contractual relationship between you and the controller and the exercise of claims under these contractual relationships; - for the time given by the law if we are required to process the data; - at the longest 5 years as regards your personal data for marketing purposes, unless you unsubscribe from the newsletter earlier. - if you give us consent (except for the consent for marketing purposes), we will process this personal data until you withdraw the consent (unless we specify a shorter time of processing).
With whom we share your personal data
We may share your personal data with:
- our payment processing provider (Stripe and PayPal);
- website analytics company (Google);
- providers of email management and distribution tools;
- providers of security and fraud prevention services;
- providers of consultancy and legal advice services;
-provider of invoicing system (Paykickstart);
- provider of direct marketing tool (ActiveCampaign)
Where we transfer your personal data
We transfer your personal data to the United Kingdom and to the United States. We rely on Adequacy Decisions (Commission implementing decision of 28.6.2021 on the adequate protection of personal data by the United Kingdom) and on Standard Contractual Clauses.
What rights you have
Under the terms the terms set out in the GDPR you have:
- the right to access your personal data;
- the right to correct personal data, or to limit the processing;
- the right to delete your personal data;
- the right to object to the processing;
- the right to data portability;
- the right to withdraw consent;
Furthermore, you have the right to file a complaint with the Data Protection Authority if you assume that your right to personal data has been violated.
How we secure your personal data
We took all the appropriate technical and organizational measures to secure your personal data. Only authorized persons have access to the personal data.
Minors
Our Site is not intended for children under the age of 13.

Feel free to add simple text to your data privacy policy
This website uses Vidello (https://vidello.com) to play its videos. Vidello tracks how you interact with the videos on this site. In some videos, we pause the video and request that you provide your email address or name. You are under no obligation to provide this information, but we reserve the right to limit certain videos to identified users. Vidello aggregates the data collected through the videos here, including names and email addresses, and provides it to us. Vidello does not sell or provide the data it collects to third parties.
Cookies and other tracking technologies
Cookies are small text files stored on your device. They are used to carry out our services (e.g., saving and storing settings and your preferences). They are also used to enable automatic login, to obtain statistical information, to monitor activity and to evaluate visitor use. Some of the cookies are personal data themselves, some of them can be personal data in connection with other information about you. Tracking pixels are small snippets of code that allow you to gather information about visitors on a website—how they browse, what type of ads they click on, etc. Web beacon is a technique used on web pages and emails to check that a user has accessed some content. Embedded scripts are codes temporarily downloaded onto your device to collect information about your interactions. They are deleted or deactivated after the session.
Types of cookies
Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services. Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose. First party cookies are cookies set by the website you’re visiting. Only that website can read them. In addition, a website might potentially use external services, which also set their own cookies - third-party cookies. Persistent cookies are cookies saved on your computer and that are not deleted automatically when you quit your browser, unlike session cookies, which are deleted when you quit your browser.

You can remove cookies from your device by clearing the browsing history of your browser. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our site.

Effective date: 15th May 2022
Last updated: 15th May 2022

Contact us

If you have questions about our Privacy Policy, please contact us at support@createstudio.com.