Frequently Asked Questions

• What’s the difference between standard & all access?

  The standard licenses includes all the features as well as our standard assets pack. The All Access Pass includes access to every character, done-for-you template & video resource as well as new characters & templates every month.

• Can I sell my videos I create to Clients?

  Yes! Your purchase includes a commercial use license, you are free to create an unlimited number of videos for your own business and also for clients.

• Do you provide video tutorials?

  Absolutely! You can check out our step-by-step video tutorials on our official YouTube channel CreateStudio Official. We also have a dedicated page with tutorials & a Facebook support group where you can connect, get feedback & share videos with other CreateStudio users.

• What is your refund policy?

  We offer a full 30 day 100% money back guarantee! If for any reason you feel CreateStudio is not right for you, you can simply write into us at support@createstudio.com and we will refund your payment 100%, no questions asked, just a thanks for giving it a shot!

• How can I contact support?

  You can either get in touch by email at support@createstudio.com, or by visiting our support desk at https://support.createstudio.com. Here you will find a wide range of helpful resources, an indepth knowledge-base, as well as the option to submit a support ticket. Our help desk is available 24/7, and we endeavour to respond to each request within 24 hours. Due to the launch response times may vary.

• Do you provide regular updates?

  Absolutely! We are constantly updating our app with new features & improvements and if there’s a feature or improvement you’d like to see implemented, just shoot us a message and we’ll add it to our features cosideration list. A lot of the features we have developed based upon user feedback.